PRIVACY POLICY

Highway Church, Falmouth Foodbank, and Dwell Café are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store, share, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable legislation.

This notice applies to all individuals whose personal information we process, including church members, congregation attendees, volunteers, staff, trustees, donors, foodbank clients, café customers, suppliers, and visitors.

By using our site www.highwaychurch.co.uk you consent to us using your personal information in the ways described below

TYPES OF DATA COLLECTED

Depending on your relationship with us, we may collect and process the following information:

Personal Information

  • Name

  • Address

  • Telephone number

  • Email address

  • Date of birth (where relevant)

  • Emergency contact details

  • Photographs and video recordings

  • Volunteer and employment records

  • Donation and Gift Aid information

  • Event registration information

Foodbank Information

For foodbank services, we may collect:

  • Household composition

  • Referral information

  • Postal code

  • Financial circumstances relevant to support provision

  • Dietary requirements

  • Support needs

  • Records of foodbank assistance provided

Special Category Data

In some circumstances, we may process sensitive personal information, including:

  • Religious beliefs

  • Health information

  • Disability information

  • Dietary requirements

  • Information relating to safeguarding concerns

Such information is processed only where lawful and necessary and with appropriate safeguards.

How We Collect Information

We may collect information:

  • Directly from you

  • Through church membership forms

  • Through event registrations

  • Through volunteer applications

  • Through foodbank referral agencies

  • Through donations and Gift Aid declarations

  • Through correspondence with us

  • Through our website and social media channels

Through video and audio recordings??????  Mentioned lower down, so may not be needed here?

  • Through CCTV systems where installed

Why We Use Your Information

We process personal information for church

Church Activities

  • Maintain church membership and contact records

  • Communicate church news, events, and activities

  • Provide pastoral care and support

  • Organise worship services and events

  • Manage volunteers and ministry teams

  • Administer safeguarding responsibilities

Foodbank Activities

  • Assess eligibility for foodbank support

  • Provide emergency food assistance

  • Monitor and improve foodbank services

  • Produce anonymised reports for funders and partners

  • Offer further advice and support through our Partner organisations

  • Meet obligations as part of the Trussell network and associated foodbank operations

  • Manage volunteers and ministry teams

 

Dwell Café Activities

  • Manage customer enquiries and bookings

  • Deliver café services

  • Process payments

  • Manage loyalty schemes or promotions where applicable

  • Manage volunteers and ministry teams

 

General Administration

  • Manage donations and Gift Aid claims

  • Maintain financial records

  • Meet legal and regulatory obligations

  • Protect the safety and security of individuals and property

Squarespace

Our Squarespace website platform drop a single tracking cookie called "ss_lastvisit" to allow the statistics module to determine if a website visitor is unique.

CHANGES TO
THIS POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Harvey Crook (Data Controller, referred to as “we”, “us” or “our” in this privacy notice) 

Last Amended July 2026